Effective Date: 3.7.2025
At Bridging Technology, we are committed to providing timely and helpful support to ensure your experience with our services and products is smooth and efficient. Please read the following guidelines that define the scope and nature of our support.
We provide support for:
Website issues related to themes, plugins, and functionality built or customized by us.
Basic troubleshooting of errors and bugs encountered on your site.
Guidance on using the features implemented on your WordPress/WooCommerce website.
Help with performance, optimization, and user experience improvements as agreed in our services.
We do not provide support for:
Customizations not included in the original project scope.
Third-party plugins or themes that were not installed or recommended by us.
Hosting/server issues outside of our control.
Training or one-on-one tutoring beyond project guidance.
Issues caused by user modifications, misuse, or external interference.
Our support is available:
Monday – Friday
10:00 AM – 6:00 PM (PKT)
We strive to respond within 24 hours during business days.
To request support, please contact us via:
Email: [support@bridging-tech.com]
Contact Form: Available on our Contact Us page
If your service plan includes ongoing maintenance, we will:
Apply security and performance updates
Monitor uptime and errors
Perform periodic backups (if configured)
Critical issues such as site downtime, security breaches, or server errors will be prioritized. Please include “URGENT” in the subject line of your email for faster attention.
Note: Support is provided only to the original client unless otherwise agreed upon. Support terms may be updated from time to time. Continued use of our services implies acceptance of the latest version of this Support Policy.
